Whether it's your business card, tagline, article title, web site title and description or ad, just the difference of a few words can either pull in prospects and clients or push them away. Getting it right can determine whether your phone is ringing off the hook or you are twiddling your thumbs hoping someone will call.

Just by changing a word or two or combining a couple of phrases, you can increase your response rate dramatically. Book publishers know that a book's title can make the difference between it becoming a best seller or a loser. Wouldn't you like your service and products to be best sellers?

In the past if you wanted to be sure you'd found the best name for your business or the right phrases to use in your marketing materials, you needed to hire a marketing research firm to get a reliable answer. Using phone surveys and focus groups, a market research firm can tell you which names turn prospects off and which make people want to buy your services and products.

While marketing research firms may still be the best answer for mid to large businesses, most independent professionals and small business owners, don't budget tens of thousands of dollars for this type of in-depth analysis. So how do you find out which key words and phrases will attract clients to you?

You can research and test words and phrases to dramatically increase the response to your marketing. Thanks to the development of the internet and a couple of free and almost free online tools you can easily research which words pull in prospects and which push them away. Use the steps outlined below, to refine the words you use in your marketing.

START WITH A FOCUS ON CLIENT'S PROBLEMS

Don't make the mistake of marketing your services and products by focusing on your name, professional label, your credentials or processes. Your prospects are concerned about their own problems, issues and needs. For example, the phrase "back pain" is searched for on the internet one and a half times as often as "chiropractor".

If you're a chiropractor, your marketing materials should focus on the pain that your clients' experience. Start with words that focus on prospects' problems. If you can't think of any, use words that describe the solution to their problems. What problems and solutions are your clients looking for?

USE ATTENTION GETTING WORDS

Everyone knows that certain words like "sex" attract attention. The problem is "sex" won't attract clients for 99.9% of small businesses. It's not going to help a lawyer, cleaning service, caterer, etc. Other words that get attention are how to, secrets, and free. The title of this article contains at least two attention-getting words. Can you identify them?

FISH WHERE THE FISH ARE

Certain category phrases exist to describe most types of businesses or tasks. If you are a web designer, the phrase "web design" is one. If you sell pyrotechnics, the more commonly used term is "fireworks"; by a factor of twenty-two. Improve the response to your marketing by using the common phrases people use to search online, the same ones used commonly in association with the services and products you sell.

Overture and Wordtracker provide free online tools to help you find the words and phrases your prospects are interested in. Make a list of all the words and phrases you think people associate with your services whether or not have a web site. Then test each phrase to find out which words attract the most attention.

The easiest tool to test word or phrase popularity is Overture's at ccook@charliecook.net